How the AI Assistant Behaves and Responds

What’s happening

You may notice that the AI assistant responds differently to similar questions or gives different answers over time. This can feel inconsistent if you are not aware of how the assistant evaluates context and information.

Why this happens

AI responses are influenced by the knowledge base, conversation history, and the specific intent detected in each message. Changes to configuration, prompts, or available data will affect how responses are generated.

What to check

Review the AI knowledge base for accuracy, confirm the correct assistant is assigned to the channel, and verify that allowed actions and boundaries are configured properly.

Example

If your pricing or service details were updated but not added to the AI knowledge base, the assistant may continue referencing older information.

When to contact Support

Contact Support if something is not functioning as intended within your plan’s defined scope.

For next steps, review the Gemini HQ Support Center and Support Policies, as support availability and response scope vary by Support Plan.