Chat Widget Placement: Where It Appears and Why

What’s happening

The chat widget may not appear on a page, or it may appear on some pages but not others. This can cause confusion when testing across different URLs.

Why this happens

Widget visibility depends on page type, embed configuration, and domain or funnel settings. Widgets added to one asset do not automatically apply to all pages.

What to check

Confirm the widget is enabled, assigned to the correct pages or funnels, and that the domain is published and loading correctly.

Example

A widget added to a funnel step will not display on a standalone website page unless it is explicitly enabled there.

When to contact Support

Contact Support if something is not functioning as intended within your plan’s defined scope.

For next steps, review the Gemini HQ Support Center and Support Policies, as support availability and response scope vary by Support Plan.