How to Check Email and SMS Delivery Status

What’s happening

You may see automations marked as complete, but the recipient says they never received an email or text message. Text messages do not send even though workflows appear to run successfully. This often leads to the assumption that automation is broken.

Why this happens

Messages can fail or be delayed due to deliverability rules, carrier filtering, invalid contact information, or incomplete verification.

SMS delivery depends on consent status, valid phone numbers, sending windows, and workflow conditions. If any requirement is missing, messages are intentionally blocked.

What to check

Open the contact record, review the conversation or message log, confirm delivery status, and verify the contact’s email or phone number is valid.

Verify SMS consent, confirm phone number formatting, review quiet hours, and ensure workflow conditions allow SMS actions.

Example

If an email shows as sent but not delivered, the issue is usually related to the sending domain or recipient inbox rules, not the workflow itself.

A contact without explicit SMS consent will never receive text messages, even if they are part of an active workflow.

When to contact Support

Contact Support if something is not functioning as intended within your plan’s defined scope.

For next steps, review the Gemini HQ Support Center and Support Policies, as support availability and response scope vary by Support Plan.

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