How Missed Calls and Missed-Call Texts Work in Gemini HQ

How Missed Calls and Missed-Call Texts Work in Gemini HQ

1. Call routing and tracking
   When a customer calls, Gemini HQ tracks the call and logs it in the system. You can see who called, when, and how it was handled.

2. Missed calls are logged
   If a call isn’t answered, it shows up in your missed calls list. You can review missed calls and follow up manually any time.

3. Missed-call texting is optional
   Gemini HQ doesn’t automatically send a text message after a missed call unless you set up messaging automation separately.
   If you add texting or automation workflows, those can be configured to trigger after a missed call.

4. Manual follow-up is in your control
   You choose how and when to follow up on missed calls. You can call back, text manually, or use an automation you’ve added.

What’s happening

A call is missed and a follow-up text may or may not send.

Why this happens

Missed-call detection depends on call status, number configuration, and workflow triggers.

What to check

Confirm the tracked number is correct, call status logs properly, and the missed-call workflow is active.

Example

If a call rings briefly and disconnects, it may not qualify as a missed call trigger.

When to contact Support

Contact Support if something is not functioning as intended within your plan’s defined scope.

For next steps, review the Gemini HQ Support Center and Support Policies, as support availability and response scope vary by Support Plan.