What Support Includes by Plan (Lite, Convert, Automate)

What this article covers

This article explains how support works across Gemini HQ plans and what you can expect based on your current plan. Support is structured to match how your system is built and managed.

Lite (Legacy) Support Scope

Legacy Lite accounts are self-managed. Support focuses on platform usage guidance and access to documentation, not hands-on configuration or troubleshooting.

Support with this plan includes a self-managed setup and configuration, access to the knowledge base, and platform usage guidance limited to Gemini HQ features.

Convert Support Scope

Convert includes managed infrastructure with self-managed updates. Gemini HQ maintains the core system, while clients manage pages, workflows, and content.

Receive reliable technical support for platform-related issues and outages to keep your operations running smoothly. Support covers platform-related issues such as system errors, outages, or features not functioning as intended.

Automate Support Scope

Automate includes a fully built system with post-launch troubleshooting tied to the original build. Changes outside scope are handled as additional work.

Gemini HQ manages and maintains the stability of your connected domain, email, and workflows tied to the original configuration. Support covers issue resolution related to the initial setup. New configurations, major changes, or additional workflows are not included unless otherwise arranged.

When to contact Support

Contact Support if something is not functioning as intended within your plan’s defined scope.

For next steps, review the Gemini HQ Support Center and Support Policies, as support availability and response scope vary by Support Plan.