Why Support May Recommend an Upgrade or Migration

When upgrades are suggested

Upgrades are recommended when a request exceeds the capabilities of your current plan.

This can include requests for higher usage limits, access to newer infrastructure, or features that are only available in upgraded tiers.

In these cases, our team will review the requirements and suggest the most appropriate plan to meet your operational needs without compromising performance or support quality.

Legacy to Convert migrations

Legacy Lite accounts may require migration to meet current infrastructure standards.

To ensure full compatibility with platform updates and ongoing support, we recommend migrating to the Convert tier, which provides updated infrastructure, support, and essential tools for modern use cases.

Convert to Automate upgrades

Automate provides deeper automation, managed configuration, and scalability for teams with growing operational complexity.

If your team is handling more integrations, custom workflows, or advanced deployment needs, Convert may not provide the control or automation depth required.

Upgrading to Automate ensures access to managed services, advanced system logic, and faster support response times; built for businesses ready to scale without bottlenecks.

When to contact Support

Contact Support if something is not functioning as intended within your plan’s defined scope.

For next steps, review the Gemini HQ Support Center and Support Policies, as support availability and response scope vary by Support Plan.