How Support Handles Technical Issues vs Configuration Requests

Technical issues

Technical issues include outages, system errors, or features not functioning as intended.

Configuration requests

Configuration requests involve changes to workflows, funnels, domains, or AI logic and might require a build service or upgrade, depending on your current plan.

How requests are reviewed

Each request is evaluated against the active plan and original build scope.

When to contact Support

Contact Support if something is not functioning as intended within your plan’s defined scope.

For next steps, review the Gemini HQ Support Center and Support Policies, as support availability and response scope vary by Support Plan.