Gemini HQ Help Center
Find answers, understand how support works, and manage your system with confidence.
Looking for what’s included with your plan? Start with Support Policies.
Start Here Before Submitting a Request
Most questions can be resolved quickly by searching the Knowledge Base or reviewing support policies.
Browse Support Articles by Topic
Answers to common questions about domains, email domains, workflows, AI, booking, and publishing.
New here or need orientation?
Learn the basics of Gemini HQ, key features, and how to manage your system confidently.
Understand how support works
Review what’s included with your plan and when a request requires a build service.
Still need help after reviewing the guides?
Submit a support request if your issue isn’t resolved through the Knowledge Base or policies.
Billing Policy FAQs
Clear answers to common billing and subscription questions, including cancellations and reinstatements.
Can I pause or freeze my subscription?
No. Gemini HQ subscriptions run continuously and cannot be paused or placed on hold.
If access is no longer needed, the account must be cancelled before the next billing date.
Continuous billing ensures uninterrupted platform access, data integrity, and system availability.
How do I cancel my subscription?
Submit a request using the Billing option in the Support Ticket Request form before your next billing date.
Your account will remain active until the end of the current billing period, then access will end automatically.
Do you charge a reinstatement fee?
Yes.
$97 reinstatement fee if the account is reactivated within 30 days of cancellation
$197 reinstatement fee if the account is reactivated after 30 days, subject to review
Before You Submit a Support Request, Please Confirm
By submitting this request, I confirm that it does not require a paid setup, configuration, or custom build.
Please confirm all of the following:
I searched the Knowledge Base for my issue
I reviewed the Support Policies for my plan
I understand this request is for standard support only and does not include paid setup, configuration, or custom work
