START HERE: Gemini HQ Support Index

What this page is

This page is the starting point for Gemini HQ Support. It organizes all Support Articles by topic so you can quickly find answers, understand system behavior, and know when Support is the right next step.

Most common questions are already answered in the articles below. Reviewing the relevant section first often resolves issues faster than opening a ticket.

Platform Setup & Infrastructure

Use these articles when questions involve domains, email sending, or verification.

• Email Verification and Sending Authentication

• How to Check Email and SMS Delivery Status in Gemini HQ

• How Domain Connection Works in Gemini HQ

• How Subdomains Are Used in Gemini HQ

These topics explain how infrastructure works and why certain steps cannot be skipped.

Funnels, Pages, and Publishing

Use these articles when pages, funnels, or changes are not showing as expected.

• Common Publishing Delays and What’s Normal

• How Tags Start and Stop Automation in Gemini HQ

• Pages vs Funnels: How To Choose The Right Structure

• Save vs Publish: Why Your Changes Don’t Show

These articles clarify expected behavior and prevent unnecessary rebuilds.

Forms, Booking, and Calendars

Use these articles when leads are not booking, submitting forms, or syncing correctly.

• Form Field Mismatches and Data Gaps

• Why a Booking Link Shows No Availability

• Why Appointments Don’t Appear as Expected

Most booking issues are related to configuration, not system errors.

Messaging, Workflows, and Automation

Use these articles when SMS, workflows, or automations do not fire as expected.

• How and When Text Messages Send in Gemini HQ

• How to Check SMS and Email Status

• How to Confirm Automation Is Working

• Missed Calls, Call Routing, and Follow-Up

• Workflow Triggers and Conditions

These articles explain sequencing, timing, and contact state logic.

AI Assistant & Chat Behavior

Use these articles when AI responses or chat behavior seem inconsistent.

• AI Automation: Updating the Knowledge Base

• Chat Widget Placement and Visibility

• How the AI Assistant Responds

AI behavior depends on configuration, knowledge sources, and publish state.

Support Scope, Boundaries, and Policies

Use these articles to understand how Support works and what is included.

• How Support Reviews Requests

• Paid Builds vs Included Support

• Start Here: How to Use Gemini HQ Support

• Support Policies and Response Scope

• What is Considered Out of Scope Support

• What Happens When You Submit a Support Ticket

• What Support Includes vs What It Does Not

• What Support Includes by Plan (Lite, Convert, Automate)

• Why Support Might Recommend an Upgrade

These articles set expectations and prevent scope confusion.

When to Contact Support

Contact Support if something is not functioning as intended within your plan’s defined scope.

For next steps, review the Gemini HQ Support Center and Support Policies, as support availability and response scope vary by Support Plan.

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